Privacy Policy

Last updated: October 2026

cloud (“we”, “us”, “our”) operates an e-commerce website that sells and showcases limited-edition luxury artifacts. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices available to visitors and customers.

What Information We Collect

• Contact and account information: name, email address, phone number, billing and shipping addresses, password and account preferences.
• Transaction and payment details: order histories, invoices, payment method identifiers (we do not store full card numbers), shipping details and insurance information.
• Authentication and provenance data: documentation you provide to verify ownership, provenance, or authentication related to listings or consignment.
• Communications: messages, inquiries, appointment requests, concierge service notes, and customer support records.
• Device and usage data: IP address, browser type, device identifiers, pages visited, time spent on pages, referring URLs, and interaction data collected via cookies and similar technologies.
• Marketing preferences: subscription status for newsletters, event invitations, or membership updates.

How We Use Your Information

• To provide and fulfill purchases, private viewings, concierge services, shipping, and insurance.
• To verify provenance, authenticate items, and maintain secure records related to appraisals and ownership.
• To communicate order status, appointment confirmations, customer support responses, and important service notices.
• To personalize your experience, display relevant collections or releases, and manage invitation-only or membership access.
• To process payments, prevent fraud, and comply with legal obligations.
• To send marketing communications where you have consented; you can opt out at any time.
• To analyze site performance, improve our offerings, and conduct research and analytics.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the site, provide core functionality, remember preferences, and track usage for analytics and advertising. You can manage cookie settings through your browser and opt out of certain tracking via the links provided in our cookie banner or device settings.

Data Sharing and Disclosure

• Service providers: payment processors, shipping and logistics partners, authentication and appraisal specialists, hosting and analytics vendors who process data on our behalf.
• Business operations: third parties involved in private viewings, white-glove delivery, and insurance when necessary to complete services.
• Legal requirements: when required by law, to respond to legal process, or to protect rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction.

Data Security

We implement administrative, technical, and physical security measures designed to protect your personal information. These include secure payment processing, encryption in transit, access controls, and regular security assessments. No system is completely secure; we cannot guarantee absolute security.

User Rights and Choices

• Access and correction: you may review and update your account information by contacting us.
• Deletion: you may request deletion of your account and personal data, subject to legal and contractual retention requirements.
• Marketing opt-out: unsubscribe from promotional emails using the link in any marketing message or by contacting us.
• Cookie controls: manage cookie preferences through your browser or device settings.

Contact

If you have questions, wish to exercise your rights, or need assistance, contact us at: wp-1360125b99ad@newebai.com

We may update this Privacy Policy from time to time. Material changes will be posted on the site with an updated effective date.